Cancellation & Refund Policy

This policy explains how cancellations, returns, and refunds are handled on our website.

1. Order Cancellation

Orders can be cancelled before they are shipped. Once the item has been dispatched, cancellation is not allowed.

To request cancellation, contact us immediately at:
Email: support@andromexdigital.com

2. Return Eligibility

A return or replacement is accepted only if:

• The product is received damaged or defective

• The wrong product was delivered

• The product is missing required parts or accessories

The request must be raised within 48 hours of delivery with images or video proof.

3. Items Not Eligible for Return

Returns are not accepted for:

• Used or damaged products (not due to manufacturing defect)

• Items without original packaging

• Software, downloadable products, or activation keys

• Clearance or final-sale items

• Products marked "Non-Returnable"

4. Refund Process

If your return is approved:

• Refunds will be processed to the original payment method

• Processing time is 5–10 business days after inspection

• Shipping charges are non-refundable unless the issue is from our side

5. Replacement Policy

If possible, we will offer a replacement instead of a refund. If replacement stock is unavailable, a full refund will be issued.

6. Order Refusal / Non-Delivery

If delivery fails due to incorrect address, unreachable customer, or refusal of the package:

• Re-shipping charges must be paid again

• Refunds will be processed after deducting shipping and handling costs

7. Late or Missing Refunds

If you haven’t received your refund after approval:

• Check with your bank or payment provider

• Then contact us for support

8. Policy Updates

We reserve the right to change this policy anytime without prior notice.